DELIVERY AND RETURN OF GOODS

Duke Jacob Ltd, registration No. 40103498476, address: 7 Margrietas Street, Riga, LV-1064, hereinafter referred to as the "Online Shop", provides the content and goods/services available on the Website in accordance with the Terms of Use set out below.

1. General Terms
If the consumer purchases goods/services through the website, such mutual agreement shall be deemed a Distance Contract and shall be subject to the provisions of the laws of the Republic of Latvia regulating distance contracts, including but not limited to the "Consumer Rights Protection Law" of the Republic of Latvia, the Cabinet of Ministers of the Republic of Latvia Regulations "Regulations on Distance Contract", etc.

2. Making purchases
The prices and specifications of the products sold in the online shop are indicated next to the products.
To place an order, add the desired products to your shopping cart. Fill in all the necessary fields and choose the most suitable delivery method. The total cost of the order including delivery is then displayed on the screen. Checkout to complete your order.

3. Payment terms
The payment currency on the website is the euro. You can pay for your purchase by selecting the following payment methods provided by the payment platform Paysera and Paypal.
The personal data required for the payment is transferred to the licensed payment platforms Paysera and Paypal.
The Agreement shall become effective upon successful payment to the online shop's bank account. If for any reason the order cannot be fulfilled, the Buyer will be informed and the amount paid will be refunded as soon as possible, but no later than 14 days after the notification.

4. Delivery Terms
Goods are delivered to the following countries: Latvia, Lithuania, Estonia as well as to other countries with prior agreement on delivery costs. The purchased goods are delivered via: OMNIVA door delivery, OMNIVA parcel service, TNT, pick-up from store. All duties and taxes payable in order to receive the parcel at the delivery destination shall be borne by the Buyer. Shipping costs are displayed before order confirmation. Purchased goods are delivered to the address indicated by the Buyer within 1-3 working days. In exceptional circumstances, we have the right to dispatch goods up to 45 calendar days, after informing the customer.

5. Right of withdrawal
The Customer has the right to withdraw from the Goods within 14 calendar days of receipt of the Goods.
In order to exercise the 14 day right of withdrawal, the goods may only be used for their intended purpose and the consumer is responsible for maintaining the quality and safety of the goods during the period of exercise of the right of withdrawal. If the goods are inappropriately used or damaged, if the goods are handled carelessly during use or if the instructions are not followed, if the original packaging of the goods is lost or if the packaging is substantially damaged, the online shop has the right to reduce the amount to be refunded in accordance with the reduction in the value of the goods.
To exercise your right of withdrawal, you must send a request for the return of the goods to shop@dukejacob.com within 14 days of receipt of the goods. Duke Jacob Ltd. offers the return of goods at no extra charge.
The Buyer is obliged to return the Goods to the Seller without delay, but no later than 14 days after sending the cancellation to the online shop. Upon receipt of the returned Goods, the Online Shop shall immediately, but no later than within 14 days, refund all payments received from the Buyer on the basis of the Distance Contract.
The Seller shall be entitled to withhold payment until it has received the Goods or proof of return from the Buyer. If the Buyer has chosen a shipping method other than the cheapest shipping method offered by the Online Shop, the Online Shop shall not be obliged to refund the excess shipping costs.
The Online Shop shall not be liable for any delay or failure to perform its obligations or any other failure to perform caused by circumstances and obstacles beyond its reasonable control.
The Online Shop reserves the right to refuse to sell the goods and to demand the return of the goods from the Buyer if the price indicated on the Online Shop is significantly lower than its market price due to an error.

6. Consumer rights for goods not in conformity with the contract
The Online Shop shall be liable for any non-conformity of the goods sold to the Customer with the terms of the contract or for any defect arising within 6 months from the date of delivery of the goods to the Customer, or existing at the time of delivery, provided that such presumption is not contrary to the nature of the thing or the defect. The Buyer must inform the Seller of the non-conformity of the goods immediately, within 2 months of discovering it, i.e. file a complaint. The Buyer may lodge a complaint by contacting the online shop at shop@dukejacob.com.
The Online Shop shall not be liable for any defects arising after delivery of the goods to the Buyer. If the goods purchased are defective for which the Seller is responsible, the Buyer has the right to have the defective goods repaired or exchanged for new goods free of charge.
If the goods cannot be repaired or replaced, the Seller shall return to the Buyer all payments due under the Distance Contract. The Seller shall reply to the Consumer's complaint in writing within 15 days.

7. Processing of the Buyer's personal data
The Online Shop processes only the personal data entered by the Buyer when ordering the goods, such as name, surname, e-mail, etc.
The online shop transfers personal data to the transport service provider(s) in order to ensure delivery of the goods.
If you have expressly agreed to receive our marketing communications, including newsletters, we may contact you from time to time with information about our services and latest offers. For this purpose, we may process the email address you provided when you signed up for marketing communications. You have the option to opt-out of marketing communications by notifying us at shop@dukejacob.com.

8. Dispute resolution
In matters not covered by these terms and conditions, the Buyer and the Seller agree to comply with the laws and regulations in force in the Republic of Latvia.
The Parties shall resolve any disputes arising between the Seller and the Buyer by means of mutual negotiations or correspondence. If the dispute cannot be resolved by negotiation or correspondence, the Parties shall settle the dispute in the courts of the Republic of Latvia in accordance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred to the Consumer Rights Protection Centre or to a court of the Republic of Latvia.
The Buyer shall also have the right to apply to the dispute settlement bodies of the European Union.

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